Challenge

To know the impact of the training sessions on an agents performance and the most preferred session.

• Metrics like agent production, sessions attended per agent, number of attendees for each training and agent channel were studied.
• Agent performance is studied by taking average 12-month production pre and post-period of each training session.

Value Addition

This analysis helps in taking decision to conduct more training sessions as they have positive effect on an agent’s performance. These insights have provided solution to drive efficient sales and provide reports to the company that will be useful in conducting cost effective training programs.